Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Help & Advice

Get answers to your most frequently asked questions as well as useful guides and articles on keeping your home and appliances running smoothly.

Articles and Guides

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Maintenance Tips

Looking after your appliances is key to avoiding breakdowns. Here are all our best tips and tricks to keep your appliances in working order.

Frequently asked questions

When will I receive my welcome pack?Jacob Hanslip2022-10-12T10:09:58+00:00

When will I receive my welcome pack?

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What if the part needed is no longer made or available?Jacoba2025-03-24T15:09:01+00:00

What if the part needed is no longer made or available?

We will look to replace the appliance if we cannot repair it.

What if I wish to upgrade my appliance when it breaks down?Jacoba2025-03-24T15:08:48+00:00

What if I wish to upgrade my appliance when it breaks down?

We will cover the cost of the current appliance, and if you wish to upgrade it to a higher spec you can just pay the difference in the cost between the current appliance and the higher-spec appliance.

What happens when my plan is up for renewal?Jacob Hanslip2024-09-18T11:11:56+00:00

What happens when my plan is up for renewal?

When your protect comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.

What happens if you can’t fix it?Jacoba2025-03-24T15:10:05+00:00

What happens if you can’t fix it?

We will replace new for old, same or similar specifications.

What appliances do you repair?Rafael2024-12-09T13:40:36+00:00

What appliances do you repair?

We repair a wide range of kitchen and household appliances, including washing machines, dishwashers, ovens, fridges, freezers, microwaves, and small appliances like kettles, toasters, and coffee machines.