Build Your Cover
Protect Customers2025-03-31T15:29:26+00:00

Existing Protect Customers

Find everything you need as an existing Zest Protect customer. Contact, documents, FAQs, all on this page.

Existing Protect Customers

Find everything you need as an existing Zest customer. Contact, documents, FAQs, all on this page.

How can we help?

Submit one of our forms below and we’ll be in touch as soon as possible.

Frequently Asked Questions…

Appliance repairs and cover can be confusing at times, so we want to make it as simple as possible for you.

When will I receive my welcome pack?2022-10-12T10:09:58+00:00

Agreement letters sent via email will be received shortly after sign up is complete – within 5/10 minutes. Agreement letters sent via post will be received within standard delivery times.

What if the part needed is no longer made or available?2025-03-24T15:09:01+00:00

We will look to replace the appliance if we cannot repair it.

What if I wish to upgrade my appliance when it breaks down?2025-03-24T15:08:48+00:00

We will cover the cost of the current appliance, and if you wish to upgrade it to a higher spec you can just pay the difference in the cost between the current appliance and the higher-spec appliance.

What happens when my plan is up for renewal?2024-09-18T11:11:56+00:00

When your protect comes up for its renewal, we’ll send you a renewal reminder via your chosen contact method (i.e. email or post). If you’re happy to renew, there’s no need to contact us, as we can make sure your plan renews automatically.

What happens if you can’t fix it?2025-03-24T15:10:05+00:00

We will replace new for old, same or similar specifications.

Is there an excess?2025-03-24T15:10:23+00:00

No, we offer unlimited call outs.

Download Terms & Conditions

Find the terms & conditions for your Zest Protect Plan here.

Need to get in touch?

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0800 888 6666

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helpdesk@zestplan.com

Membership Drawings 27
Membership Drawings 27

Opening hours

Monday to Friday: 8:30AM – 6PM

Saturday: 9AM – 4PM

Sunday: Closed

Bank Holidays: 10AM – 1PM

Our location

  • 3 Poole Road

    Bournemouth

    Dorset

    BH2 5QJ

Follow us on social media!

Fresh Thinking Appliance Care.

0800 888 6666

© 2024 Zest is a trading name of Home Appliance Guard Ltd, 3 Poole Road, Bournemouth, Dorset, BH2 5QJ. Registered in England and Wales under the Company number 05927936.

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